Terms & Conditions

Last updated: October 2, 2025
 

These Terms & Conditions (“Terms”) govern the use of our website and the purchase of products from Tula Home (“we”, “our”, “us”). By accessing our website or placing an order, you agree to these Terms.

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1. About Us

Tula Home
1 Greenaway Gardens, London, NW3 7DJ
Email: tulahomeuk@gmail.com
Phone: 07762955013

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2. Eligibility

To purchase from our store, you must be at least 18 years old and capable of entering into a legally binding contract.

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3. Products & Availability

• We take care to ensure product descriptions, images, and prices are accurate.

• Colours and images may vary slightly from your device’s display.

• All products are subject to availability. We reserve the right to discontinue items at any time.

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4. Pricing & Payment

• All prices are shown in GBP (£) and include applicable UK VAT (if registered).

• Delivery costs will be displayed at checkout.

• We accept payments through Square.

• Payment must be received in full before dispatch.

5. Orders & Contract

• Your order is an offer to buy products.

• We will send an order confirmation email. A contract is only formed when we dispatch your order.

• If we cannot accept your order (e.g., out of stock, payment issue), we will notify you and refund any payment.

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6. Delivery

• We deliver within the UK.

• Delivery times are estimates and not guaranteed.

• Risk of loss or damage passes to you once products are delivered.

• Please check your delivery address carefully before completing your order.

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7. Returns & Refunds

• You have the right to cancel and return your order within 15 days of delivery under UK Consumer Contracts Regulations.

• Products must be unused, in their original condition and packaging.

• Certain items may be exempt (e.g., personalised or perishable goods).

• Refunds will be issued within 15 days of receiving your return.

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

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8. Faulty or Damaged Items

• If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery.

• We will arrange a replacement or refund at no extra cost to you.

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9. Intellectual Property

• All content on our website (text, images, logos, design) is owned by Tula Home.

• You may not copy, reproduce, or distribute our content without permission.

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10. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential loss.

• Our total liability for any claim arising from your purchase is limited to the price you paid for the product.

• Nothing in these Terms excludes or limits liability for death, personal injury, or fraud caused by our negligence.

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11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Tula Home
Email: tulahomeuk@gmail.com
Phone: 07762955013