Privacy Policy

1. Information We Collect

We may collect the following information when you interact with us:

• Personal details: name, email address, phone number, billing and delivery addresses.

• Order details: items purchased, order history, delivery preferences.

• Payment details: processed securely by third-party providers (e.g., PayPal, Square) – we do not store card details.

• Account information: if you create an account with us.

• Technical data: IP address, browser type, cookies, and browsing activity on our website.

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2. How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Provide customer support and respond to enquiries.

• Send you updates about your orders.

• Send marketing emails if you have opted in (you can unsubscribe at any time).

• Improve our website, products, and services.

• Comply with legal and tax obligations.

• Prevent fraud and ensure website security.

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3. Legal Basis for Processing

We rely on the following legal grounds under UK GDPR:

• Contractual necessity – to process your orders and provide services.

• Legal obligations – for record-keeping and compliance with tax laws.

• Consent – for sending marketing communications.

• Legitimate interests – to improve our services, protect against fraud, and run our business effectively.

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4. Sharing Your Information

We may share your information with:

• Payment providers (e.g., PayPal, Square) for secure transactions.

• Delivery and courier services (e.g., Royal Mail, DPD) to deliver your orders.

• IT and service providers (e.g., website hosting, email platforms, analytics).
  We never sell or rent your personal information to third parties.

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5. Cookies

Our website uses cookies to:

• Enable essential site functions (e.g., checkout process).

• Collect analytics to understand how our site is used.

• Personalise your shopping experience.

You can control cookie settings through your browser.

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6. Marketing Communications

• We will only send you marketing emails if you opt in.

• You can unsubscribe at any time using the link in our emails or by contacting us.

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7. Data Retention

We will retain your personal information only as long as necessary:

• Order and transaction records: kept for 6 years for tax and accounting purposes.

• Marketing information: kept until you unsubscribe or request deletion.

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8. Data Security

We take appropriate security measures to protect your data, including encryption of payments and restricted access to personal data. However, no system is 100% secure, and we cannot guarantee absolute security.

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9. International Transfers

If we use service providers outside the UK/EEA (e.g., US-based email or cloud services), we ensure appropriate safeguards are in place, such as UK-approved data transfer mechanisms.

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10. Your Rights

You have the right to:

• Access your personal data.

• Correct any inaccurate data.

• Request deletion of your data (“right to be forgotten”).

• Restrict or object to processing.

• Receive your data in a portable format.

To exercise these rights, please contact us at: [Insert Contact Email].

 

11. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.

 

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.

 

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Tula Home
Email: tulahomeuk@gmail.com
Phone: 07762955013