Refund Policy

Last updated: October 2, 2025
 

At Tula Home, we want you to be happy with your purchase. This Refund & Returns Policy explains your rights and how to return items.

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1. Your Right to Cancel (UK Customers)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 15 days of receiving it, without giving a reason.

• You then have an additional 15 days to return the item(s) to us.

• Refunds will be made to your original payment method within 15 days of us receiving the return.

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2. Eligibility for Returns

To qualify for a return:

• Items must be unused, in their original packaging, and in a resalable condition.

• Proof of purchase (e.g., order confirmation) is required.

• Certain items are non-returnable, including:

  • Personalised or customised products

  • Clearance items (unless faulty)

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3. Faulty, Damaged or Incorrect Items

If your item is faulty, damaged, or incorrect:

• Please contact us within 15 days of delivery.

• We will arrange a replacement, repair, or full refund at no extra cost to you.

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4. Return Costs

• Customers are responsible for the cost of returning items unless they are faulty, damaged, or incorrect.

• We recommend using a tracked postal service, as we cannot be held responsible for items lost in transit.

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5. Refunds

• Refunds will be processed to your original payment method.

• Please allow 5–10 business days for the refund to appear, depending on your bank/payment provider.

• Shipping fees (if applicable) are non-refundable, except where we sent a faulty or incorrect item.

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6. How to Return an Item

To return an item, please contact us first at:
Email: tulahomeuk@gmail.com
Phone: 07762955013
We will provide you with the return address and instructions.

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7. Contact Us

If you have any questions about returns or refunds, please contact us:

Tula Home
Email: tulahomeuk@gmail.com
Phone: 07762955013